Great support, really out of the ordinary

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★★★★★
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  • Customer Service

  • Quality of website

  • Value For Money

MattiasLindblom's review of Planetgizmo.co.uk www.planetgizmo.co.uk

★★★★★

“Great support, really out of the ordinary”

Written on: 29/07/2016 by MattiasLindblom (1 review written)

I'm so pleased with the support I got from this store!

I ordered a pair of Fostex TH900, which were shipped out quickly but eventually got lost in the mail. Their general manager really went out of his way to help me out, with speedy replies to email pretty much at any time of the day and evening. Since we in the end could not resolve this with the shipping company, I was offered either an instant refund no question asked or a pair of TH900 MK2 instead, since the old version was now out of stock, to a highly discounted price.

I chose the latter and I couldn't be more happy, as I received them less than a week after they were shipped out (to Sweden). Everything was handled promptly and very professionally, and I am actually kind of amazed by how well this was resolved.

The parcel was very well packaged, matryoshka style; with the actual product box inside two other boxes with a lot of padding in between them.

  • Fostex TH900 MK2

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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