good customer service

I travel due to work reasons. I opened kappsa website and was thrown EU version of website by their servers. I ordered Note 4 which was quite cheap than available anywhere. I registed my account and payed through paypal but asked them to deliver to UK address. My order states its hold, but when i asked their customer service. Their exact response was
"""There is an error in our store system and let you can book the order at Kappsa EU store which is not yet lived. So the price and service is not valid and we do not accept any order from there. That's why your order is cancelled (Just saying "Hold" now) and you can see we do not capture any amount from you in PayPal.
If you would like to buy the item again, please go to kappsa
This is the lamest excuse. If a website in not live, your payments should not be processed. you are not allowed to register details and process a transaction.
This is coming from experience by working in IT industry.
Also soon after i reported it, they shooted up the price to double the amount matching it to UK price.

However customer service was good as every response was replied the next day. It was only done through email. No other way of contact possible.

!!!!BUY AT YOUR OWN RISK!!!