Bad Bad Customer Service

Click here if this is your business
Electronic Empire www.electronicempire.co.uk
★★★☆☆
3.0
From 18 reviews
50.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

macruise's review of Electronic Empire www.electronicempire.co.uk

“Bad Bad Customer Service”

★☆☆☆☆

written by macruise on 08/11/2012

I ordered a blu-ray player on wednesday evening for delievry on Thursday. When it has not arrived I phoned them and got told it had definitely gone out on Wednesday for delivery on Thursday ( there promised 24 hour window). I was then given the courier's phone number to find out what had happened. I phoned the courier - both local to me ( no record ) and the head office and 20 mins later they tell me they have no record of it either.
So I call back ELECTRONICEMPIRE again and NOW they say that in FACT it had not been sent out on Wednesday but was being sent out today and it was the couriers fault - I argued and asked for some compensation etc - NADA.
They did not explain why they had told me it went out on Tuesday either.

I do not trust them . . . very poor and bad experience.

  • DMP-BDT500

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account