Not worth the one star

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BT Shop - www.shop.bt.com
★☆☆☆☆
1.2
From 26 reviews
8.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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C_Wong's review of BT Shop - www.shop.bt.com

“Not worth the one star”

★☆☆☆☆

written by C_Wong on 13/05/2016

I ordered a laptop but was instead delivered a dvd recorder. It took numerous amount of calls to find out whether they still had my product in stock. It took two days for them to get this information, would most likely have taken longer had I not called. However, what I am most dissatisfied with was the fact that they would not send me the laptop I had ordered until they had received the dvd recorder (Their mistake) first!?! They are essentially holding my laptop ransom for their mistake. I accept that mistakes happen, but surely the very least they could do is to deliver my laptop and have the same courier pick up the dvd recorder I didn't order. Instead I have to wait for them to process their incompetence as my money sits in their banks.

  • Goods purchased & cost

  • Still waiting

    Delivery

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