Sent wrong item - refused to refund!!!

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ConorOFl's review of BT Shop - www.shop.bt.com

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“Sent wrong item - refused to refund!!!”

Written on: 12/01/2018 by ConorOFl (1 review written)


Worst experience I have ever had with an online shop. I ordered a new copy of Super Mario Odyssey, and instead received a used/open copy of Mario and Rabbids Kingdom battle. Imagine my surprise! It only got worse when BT Shop refused to issue a refund - accusing me of lying about the item!! I have never been so annoyed and offended. I am now out £40 and stuck with a worthless item that they refuse to take back. What am I supposed to do???

  • Super Mario Odyssey £40

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