AV Partsmaster Reviews - www.avpartsmaster.co.uk

★★★★☆
4.2 / 5
79.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
AV Partsmaster - www.avpartsmaster.co.uk - Ask a question now

Media Gallery for AV Partsmaster - www.avpartsmaster.co.uk

AV Partsmaster - www.avpartsmaster.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great customer service”

Written on: 14/12/2017 by WillieSinclair23 (1 review written)

I recently used AVpartsmaster to purchase a projector, being a new customer and ineed of some of advice of which projector best suited my needs, I spoke with the sales team and found them to be very knowledgable and helpful. The projector was delivered as promised before 9am the following day. I will be using them again for all my future AV needs… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Our school projector died just before Christmas”

Written on: 12/12/2017 by JohnHarwood666 (1 review written)

As in most schools, this is the time of year when you really rely on your AV equipment and typically our Sanyo projector died as we were preparing to rehearse for Christmas. I emailed 5 companies and only the person I dealt with at AV Partsmaster actually replied, I explained our needs and he suggested a suitable projector to replace the Sanyo and fit our existing bracket. The projector arrived the next day and as it was pretty much a direct replacment we had it fitted and working with 10… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The best customer service ever ”

Written on: 05/12/2017 by mikerice (1 review written)

Having bought a replacement lamp for a customer who uses his projector every day unfortunately after 2 months the replacement failed . AV parts sorted the replacement next morning no fuss and very professionally would recommend using this company to anyone needing replacement parts quickly . Great Job… Read Full Review

By Avpartsmaster

Written on: 05/12/2017

Many thanks for your amazing feedback, I will ensure the customer service team are congratulated!

Reply to this comment
Report this review
Was this review helpful? 0 0
★★★★★

“Always exceed my expectations ”

Written on: 30/11/2017 by Gallaghergf446 (1 review written)

I have used this company many times and always found them to be helpful and very competitive in their prices. The website is well laid out and delivery is punctual. Keep up the good work!… Read Full Review

By Avpartsmaster

Written on: 05/12/2017

Thank you for your comments, it's great to know when we are doing well!

Reply to this comment
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Experience”

Written on: 29/11/2017 by Tianna173 (1 review written)

Terrible experience - avoid this company. I help run an NGO in Ethiopia serving people with skin disease and needed a replacement lamp for a projector used to make presentations to local and national government, and other stake-holders. I was heading out to Ethiopia recently and wanted to take the lamp with me. I ordered from AV Parts with their next-day service... but no delivery. AV Parts claim that their shipping supplier told them that they tried to deliver to my work-site 3 times -… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“quick and easy install. great price too”

Written on: 17/10/2017 by milescottrell (1 review written)

I bought Vision CS-1600P Pair 60W Active along with cannon projector for a client. quick and easy install. great price… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Clevertouch 85" interactive monitor”

Written on: 27/02/2017 by RKingsford (1 review written)

Friendly, helpful and fast service from the sales team for this ex demo unit. The unit arrived the day before installation which meant not clogging up too much space for a long time. The install team where very friendly and professional and done a good job working around the needs of the school during assembly time. would highly recommend and will use this company again… Read Full Review

By Avpartsmaster

Written on: 27/02/2017

Many thanks for the wonderful feedback. I will ensure your comments are passed onto our install team.

Reply to this comment
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service and super fast delivery”

Written on: 27/02/2017 by SamaraMacGregor301 (1 review written)

My projector died last week the day before an important presentation, I called AV PartsMaster and spoke to him at about 4pm. He recommended a projector to replace mine and even managed to arrange a pre 9am delivery which was exactly what I needed. The price was very competitive and I'd gladly use them again should the need arise, 10 out of 10 from me!… Read Full Review

By Avpartsmaster

Written on: 27/02/2017

I'm so pleased we were able to help! I hope your presentation went well!

Reply to this comment
Report this review
Was this review helpful? 0 0
★★★★★

“Friendly, Helpful and Fast”

Written on: 23/11/2016 by 461Yates (1 review written)

One particular member of the sales team was very helpful and went out of his way to get a piece of stock for us at short notice. Very informative at each stage, super friendly to speak to, also sorting out postage to ensure the unit was here in time for our tight deadline… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly, Helpful and Fast”

Written on: 23/11/2016 by 461Yates (1 review written)

One particular member of the sales team was very helpful and went out of his way to get a piece of stock for us at short notice. Very informative at each stage, super friendly to speak to, also sorting out postage to ensure the unit was here in time for our tight deadline… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Professional Service”

Written on: 07/10/2016 by Shaylee206 (1 review written)

I recently ordered an Acer P5515 Projector, the product is perfect and appeared cheaper than many other online retailers. Ordering online was easy and the after service was very helpful. Delivery was free, will certainly be ordering from this company again… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

Many thanks for your review, it's great to hear we have done a good job!

Reply to this comment
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor delivery - poor customer service. Stay away.”

Written on: 08/09/2016 by Emeliaw128 (1 review written)

Ordered a bulb 7 days ago (Thursday). Monday - not arrived - Tuesday called. Appears the delivery post code was wrong. Wish I could prove that I entered it correctly so snap your screen if you do order. Anyway it was supposed to be sorted Tuesday abd delivered by UK Mail THURSDAY! Courrier arrived Thursday but without my parcel - he told me they could not find the package to put the new label on. Called customer services and was less than happy with the short snappy attitude of the… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

My name is Andrea and I'm the Customer Service Manager at AV Parts Master. I'm very sorry to hear about the poor service you received and I would like to thank you for taking the time to write the review as we do take our customer service levels very seriously and I will be addressing exactly what happened with the staff involved. I will also be talking to Interlink Express to find out how the delivery went so wrong.

We take feedback as the opportunity to improve and would like to apologise for the inconvenience this may have caused you.

Reply to this comment
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very Poor Service and Advice”

Written on: 30/04/2016 by VivianChilders (1 review written)

Rang AV parts Master for advice on a Pansonic Projector, told by the sales department that the projector we had was a dual lamp system and we need to purchase a dual lamp pack. We did indeed puchase the dual pack. Went to install the bulbs to find out the unit concerned only need one lamp. Installed the lamp with rental of expensive tower. Rang AV parts and told them of the situation and they said they would collect the surpless lamp for credit. After collection AV Parts Master refused… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

My name is Andrea and I'm the Customer Service Manager at AV Parts Master. I'm very sorry to hear about the poor service you received and I would like to thank you for taking the time to write the review as we do take our customer service levels very seriously and I will be addressing exactly what happened with the staff involved.
We take feedback as the opportunity to improve and would like to apologise for the inconvenience this may have caused you.

Reply to this comment
Report this review
Was this review helpful? 0 0
★★★★★

“bulb that blew.”

Written on: 17/09/2014 by fnQuinn35 (1 review written)

They made the whole process simple and speedy with the benefit of a great price. When a bulb was sent that didn't quite fit, a replacement was sourced and delivered in next to no time. A good job done. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Absolute Brilliant”

Written on: 08/08/2014 by ADRTRAINER (1 review written)

Projector Bulb went suddenly in the middle of a presentation Ordered Thursday afternoon with a Monday delivery so had to revert to TV as backup, new lamp arrived Friday morning 10 am and by 1015 up and running Brilliant service, Thanks AV … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great projector, excellent service”

Written on: 16/07/2014 by timbranton (1 review written)

I just bought a BenQ W1080ST from AV Partsmaster. I'm really happy with the projector - using it for doing demos for customers and you get a really good size full HD image even with the projector only a couple of feet from the wall. The service from AV Partsmaster was great, delivered exactly when they promised and were very helpful on the phone. Highly recommended… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A Top Notch Customer Service”

Written on: 28/03/2014 by BethAllen (1 review written)

These guys gave me a top notch customer service when I purchase my last projector; I needed the projector for a seminar at the office. These guys are is a shining example for professionalism, they deliver on time, the item was well packed and offered to help us set things up. We have used the projector for many other seminars afterwards and we haven’t had any problem with it. I am satisfied with their services and I also glad I made my purchase from AV Partsmaster… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Perfection”

Written on: 28/03/2014 by IamMark (2 reviews written)

Excellent place for projector materials. After getting projector lamps for my Epson projector, I'm impressed. It's a great deal and I got it for a reasonable price which perfectly set on my projector. I checked the lamp from their website and selected for my projector before the purchase. AV's customer service is remarkable and they are so fast to respond. I will definitely recommend them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“They are wonderful ”

Written on: 06/03/2014 by HappyCat12 (3 reviews written)

AV Partsmarter has excellent customer service. I bought a projector for work. I'm a software trainer and needed something that would project clearly and brightly for my trainees. I found the website easy to navigate and it was clear to find the right for projector for my budget and for what I needed. Two thumbs up from me!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service”

Written on: 05/03/2014 by EthanDoherty (1 review written)

I recently purchased a projector from AV Partsmaster, the service I got is beyond my expectations. It is the best online experience ever; I really loved the customer service I received. I found their website very user friendly and comprehensive on stock availability and pricing. The processing was simple and the projector was delivered on time. I will purchase again… Read Full Review

Report this review
Was this review helpful? 0 0
overview