They advertise everything on multiple sites. Say the items are in stock and then when you order, only then do they try & source the item. OOps its not in stock & not available. They don't stock anything. Refund prompt, but a waste of the buyers time.

Placed the order and just realised… Placed the order and just realised after that it won't arrive in time.. Canceled it within seconds (less than a minute..) and the reply I get is : "Unfortunately as your order has already been dispatched we are no longer able to cancel your order." In a few seconds?! :)) Anyway.. I thought I'll let you guys know what happens if you cancel your order.

Purchased a handle for my Gaggia Classic coffee machine and on receipt found there was no end cap? Therefore incomplete. Asked for cap to be sent to finish the order only to be told it's sold without it. Clearly not instructed about this on the item description. Will have to send back at my own cost as rudely told "The cost the return will be down to you as this item we ordered incorrectly, we do not list this to have the end cap or show this on the listing" So if ordering anything from this site check you are actually getting what you order. Off to get the item from a reputable shop.

Bought a solar light, doesn’t work and they refuse to replace it. Terrible company, poor items, worse customer service avoid!!!

If I could, I'd give no stars at all. Bought a wrong spare part as there was no complete measurements on the website. Tried calling- they never answer, left a message - they never called me back, tried the chat - very unhelpful ("we work off model numbers and not the dimensions") and discouraging to deal with them as the return would be at my cost. Clearly the well trained bot is better at customer service than badly trained human. In conclusion, not dealing with them, rather let them to keep my 25 quid as clearly they need it more than repeat business, good reputation and great reviews.

Ordered a simple glass bulb cover for Indesit oven. Nine days later and several emails I have yet to receive it. Your spares.co.uk blame the cold weather and Royal Mail backlogs and are hoping to keep me waiting patiently however long this farce goes on. I didn't make any agreement with Royal Mail. They did so I think it totally unfair for them to hide behind this. I ordered another in the meantime for a family member from Espares. Arrived in one day. That's who I recommend. Think ywice before you use Yourspares.co.uk. You could be waiting a very long time!

these may be cheap but are nothing like the original having bristles too soft and flimsy and totally incomparable And they will not accept returns even from unopened items Beware

I ordered a digging hoe from this company on the 7 September, I got home on the 11 September to find a scrap of paper on the floor inside the front door telling me that the courier had tried to deliver the parcel but nobody was home. No details of the courier so I could call them, no note to say they had left it with a neighbour. I immediately got onto Yourspares and sent them an email at the contact address. I haven't had a reply yet. I then sent them another email on the 'parts missing' address on Monday and I still haven't had a reply to that either, it is now Thursday. Customer Service??? You're having a laugh.. except it isn't funny. I shan't be buying anything from this company again.

Purchased a replacement drawer front for my Hotpoint freezer 2 months ago. It has recently developed a crack in the handle so I contacted Yourspares to report the problem. Was told in no uncertain terms that the problem was due to me overloading the drawers and that the fault is general wear and tear. I suggested that as the drawer was not overloaded/overused and it was only 2 months old this couldn't be just wear and tear and the company refused to replace or refund the product. Will be going elsewhere for the replacement!

we were running out of Miele hoover bags so i searched the product number and up came Yourspares. The range of replacement bits that you can get as well as the quantity is fantastic. Ordering was easy and delivery was quick. Although the products do not have the Miele logo on them they are effectively the same product and work just the same but at half the cost. I would certainly use them again and tell a friend

If you'd like to be sent the wrong item and wait for god knows how many days before actually getting the correct one, then order with this company. The live chat service and the phone service are rude to say the least, and the management cant be that much better. Utterly frustrated is an understatement.

Ordered spare parts for my tumble dryer. Delivery date passed and still no item. Contacted them and was told on live chat help to email. Refused and had to ask for a phone no. Rang them and their excuse was a 'stock error' had occured and that the part had now been sent second class. I asked for replacement part to be sent gauranteed first class so it would arrive tomorrow and when the second class parcel arrives I will return it. They cant because they dont have it in stock!!!?? They only had one and its now been posted to me! Im convinced these delays are because theyre dropshippers and know the item will arrive significantly late. But they dont care once theyve had your money. They said I can send the product back (at own expense) when it finally arrives. Other than that theres nothing they can do. What a rip off. Never again.

YourSpares website said the part was in stock, and there was a choice of free standard delivery or £2.99 for 1st class post, so I thought I'd pay the extra to get my item quickly. I received a confirmation that said Waiting To Be Processed but after not hearing anything else for 24 hours, I sent an email asking for the status of my order, when I was told it would be sent the following day! Even then it took a further two days to reach me. That is poor service by today's standards. By comparison, I later ordered something on eBay that arrived by 2nd class post a day before this one. I can only assume I would have waited even longer if I had opted for the free delivery, though I'm still trying to get my head around YourSpares' pricing structure. They can send things free by 2nd class post but charge £2.99 for 1st class that only costs about 20p more. Fortunately there are a number of other online parts suppliers, one of whom I will be using the next time I need anything.

I purchased a tea urn through Yourspares which developed a fault after minimum use. Thanks for despatching me another without any hassle.

I paid extra for delivery to discover first class takes 4 days? Then it was the wrong part! And another 4 days have passed and still no part. Go elsewhere for your parts NOT youspares.co.UK

I have just ordered a Dyson vacuum pipe using their 'free delivery' option. Upon being directed back to their site from Paypal I see that they have actually charged £30.00 for delivery. ***** £30.00 delivery charge on a vacuum pipe ***** ** YOU HAVE BEEN WARNED **