written by 1978Beck on 24/01/2016
My vax carpet cleaner developed a fault after 18 months. I contacted customer service and explained what was wrong They told me to try a couple of things but it still didn't work. They then told me that a brand new machine would be delivered. I just had to wrap my faulty machine up and they arranged to pick it up. My new machine was delivered shortly after that. Great customer service. I will now purchase a vax vacuum cleaner and recommend vax to my friends.
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