Poor customer service

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The Cooks Kitchen www.thecookskitchen.com
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Fraserms330's review of The Cooks Kitchen www.thecookskitchen.com

“Poor customer service”

★☆☆☆☆

written by Fraserms330 on 16/05/2016

I ordered an 'in-stock' item on the 30th April, but still waiting for delivery (now 16th May). I called the company and was told last week that the item had to be re-ordered as there was only a broken one in stock, but that I should still receive it within a few days. Why couldn't they have told me the item was unavailable at the time I placed the order? Luckily I'd paid by PayPal, so have opened a PayPal dispute in order to get my money back. Needless to say, I won't be ordering from The Cooks Kitchen again. They certainly need to brush up on their customer service skills.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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