Poor Customer Service

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McCallhk152's review of Premier Range - www.premierrange.co.uk


“Poor Customer Service”

Written on: 07/10/2017 by McCallhk152 (1 review written)

Ordered a bespoke splashback measured using my own measuring tape. Arrived and it didn't fit as it was ~3mm off in each direction. Sent it back with their pre-paid postage stamp and was told it was the correct size according to their industrial tool (my measuring tape was wrong apparently) so I had to come and collect it (4hrs drive) or arrange a courier to collect it. I even offered to pay their postage charge again for them to send it back out but they refused. Ridiculous...avoid

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