Faulty Panasonic combination microwave NN-CF778SBPQ

Bought 29th March 2012. The product when working is excellent. I was recommended it by a friend and as there is only 2 of us at home thought it was great to use instead of using a large oven. The friend that recommended it was visiting a couple of weeks ago and thought it was much slower than hers, though I had been pleased up until then. Yesterday being 24th May I tried to use the grill for the first time and found it did not work.
I called Kitchen sciences this morning and was left hanging on the phone to the repair department for 15 minutes, I had to ring off to make another call, when I called back I was told to call Panasonic direct as they did all the repairs. Having called Panasonic they said they shouldn't have done that they should have just replaced the machine. They then passed me on to a local repair shop which is a 34 mile roundtrip. Thanks Kitchen Science for the lousy customer care. Panasonic inverter microwave looks to be very good just buy it somewhere else