Glotech Reviews - www.glotech.co.uk

★★★★☆
4.1 / 5
81% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don't be fooled, Glotech will just waste your time!!”

Written on: 17/10/2017 by JCBCampbell (1 review written)

Needed a repair to a tumble dryer and chose Glotech as they showed available slots the next day. Don't be fooled... The website will let you book your slot and even send you a confirmation email. They do this to stop you searching other suppliers. Then when you have arranged to be off work and wait for the engineer you will get a phone call saying that slot is no longer available and the next availability is in over a weeks time. Glotech work on the hope that most people will just take the new… Read Full Review

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★☆☆☆☆

“poor customer service, ”

Written on: 15/09/2017 by JonathanGoodman93 (1 review written)

Avoid at all cost, cheap but not cheerful, Sales staff very unhelpful.Request for call back never returned. Oven delivered without any wiring… Read Full Review

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★★★★★

“Replacement Hob Glass”

Written on: 05/08/2017 by Healyht490 (1 review written)

I dropped a heavy object onto my glass Hob, causing it to crack. I spoke to member of staff over the phone, who was very polite and helpful. He had to investigate if the glass could be replaced and the cost. He returned my call within 30 mins of my enquiry and provided all the answers, including a delivery timescale. The part came in earlier than expected. I received call to notify me and an engineer was booked in to replace the part, which was also a great service. Not only was the service… Read Full Review

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★★★★★

“My washing machine saga”

Written on: 14/06/2017 by Lyrico5 (1 review written)

My machine was not emptying so a man came this morning and fixed it. There was a stone in the propeller in the pump. He was quick efficient knowlegeable and polite. He cleared up very well and made sure that everything was working perfectly. The price was reasonable and I only had to wait a day. I am very happy and the washing is blowing in the breeze. Nuff said… Read Full Review

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★★★★★

“Great Company”

Written on: 17/05/2017 by Jupooh (1 review written)

Brilliant Great Fast Response 10 Stars What more can I say… Read Full Review

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★☆☆☆☆

“REPAIR of Microwave”

Written on: 12/05/2017 by Marlon113 (1 review written)

My microwave was not working. engineer came and said he would order the part. engineer came back with part - this part was must have been faulty because the fuse blew - i was asked to pay for this part. which i did against my better judgement. he said another part was needed. which was ordered and i telephone to ask whether the part was in yet. and it was in, they did not bother to call and tell me this. the lady I spoke too was very rude. she said 2 engineers where needed, and she would call… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 10/04/2017 by Hector96 (1 review written)

Booked an engineer on-line. On the day due his partner rang to rearrange as he was "so busy". Rearranged for later in the week between 9.00-10.00. What a surprise - no show, no call, no email, no apology. Cost me more time off work for nothing. Despite emails and calls I have still not had an explanation and promised return calls were not made. Really really shoddy service… Read Full Review

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★☆☆☆☆

“Dreadful!”

Written on: 30/12/2016 by 123Disappointed (1 review written)

We ordered an expensive gas range cooker to be supplied and fitted from Glotech, but when it arrived their engineer informed us that he wasn’t technically qualified to work on our gas meter. Four days before Christmas we found ourselves in the position of having no working cooker. We made four calls to them between 8.30am and 12.00 asking for help, but each time was told they were in a meeting to discuss the situation with the MD. We eventually got another company to do the installation –… Read Full Review

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★★☆☆☆

“Expensive and ridiculous wait times ”

Written on: 04/11/2016 by Bob9875543 (1 review written)

I booked a glotech engineer to come to see my broken washing machine. I booked an appointment on-line and took the day off work. I was then called to say the engineer couldn't make that day so it had to be the following day. I had filled in the fault in-line so expected the engineer to be prepared with any parts. The problems was diagnosed exactly as I had filled out on-line, however, the parts were not with him and would be 3 days to order!!!!! What's the point in an on-line… Read Full Review

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★☆☆☆☆

“Extremely Bad Service”

Written on: 10/10/2016 by 92Jackie (1 review written)

Paid £92 for a five minute visit, was unhappy to pay £310 for a new door, when a plastic water pipe was the problem. It seems the easier option to collect £92 for a very quick visit. If a sealed door unit is likely to be advised, as the exact problem and location in the appliance was known prior to the visit, I should have been advised in advance. Customer service diabolical, I would strongly recommend looking for an alternative company to use!… Read Full Review

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★☆☆☆☆

“take your money for doing nothing”

Written on: 06/10/2016 by jackieian (1 review written)

Contacted for a repair and they quoted £92 But work contracted out. Guy was less than 5 minutes wanted to replace whole door assembly at extra £310, for the sake of a plastic pipe. When we said no to the door (half the price of our aged fridge) .still charged full price. Engineer said if we had phoned direct to him it would have been £45. Tried complaining to glotech, but poor response, six weeks of phone calls which always end as they will speak to someone else then phone back, but they… Read Full Review

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★★★★★

“Glotech - Recommended Service”

Written on: 30/03/2016 by Ayanaf281 (1 review written)

Old washing machine went 'bang' on Wednesday night. Made a call to Glotech on Thursday morning. Had a new washing machine installed on Friday morning and old machine taken away. Brand recommended and price very competitive… Read Full Review

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★★★★★

“Excellent service as usual”

Written on: 21/03/2016 by MarleySanders355 (1 review written)

Excellent service as usual… Read Full Review

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★★★★★

“Great and positive experience”

Written on: 13/03/2016 by SaniyaDaley (1 review written)

I found this Glotech on-line. All the items I bought were less expensive than other websites and shops. Excellent customer service and delivery was on time. All items were packaged properly and arrived in good condition. Highly recommended… Read Full Review

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★★★★★

“Great and positive experience”

Written on: 13/03/2016 by SaniyaDaley (1 review written)

I found this Glotech on-line. All the items I bought were less expensive than other websites and shops. Excellent customer service and delivery was on time. All items were packaged properly and arrived in good condition. Highly recommended… Read Full Review

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★★★★★

“Bosch cooker hood”

Written on: 13/03/2016 by MeganWoods380 (1 review written)

Easy to order,smooth delivery. Haven't used it yet because the kitchen is not getting fitted until April… Read Full Review

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★★★★★

“High-quality products and very responsive sales team”

Written on: 11/03/2016 by Mikeyb1981 (1 review written)

From start to finish we found Glotech very friendly, responsive and easy to deal with. He spent lots of time with us, ensuring we got the best possible value for our budget and we are delighted with the kitchen, utility room and fitted wardrobes they supplied. Any snags were dealt with quickly and efficiently… Read Full Review

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★★★★☆

“Good price, straight forward purchase, quick installation ”

Written on: 11/03/2016 by Guest121abc (1 review written)

Another high street retailer could not guarantee taking away my old washing machine so I decided to buy from Glotech who could, and had competitive prices and good reviews. It was the right choice. Straight forward, hassle free purchase & installation. I asked them to call me 30 mins before delivery and they did. Very friendly, efficient & helpful engineers. I would have given 5 stars if it wasn't for the fact that I'm not sure delivery would have been so timely if I hadn't called them… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/03/2016 by Hmilman (1 review written)

Since returning to England in 1998 I have purchased all my electrical goods from Glotech, excellent service, competitive prices and great installers… Read Full Review

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★★★★★

“Fantastic service”

Written on: 04/03/2016

A really nice easy process although it did take me calling to instigate a delivery/installation date. The website is easy to use, it just seems the after care is a little slow, as opposed to other companies that are more in the ball. I did find the specifications of the item were very limited on your website and had to look up the item on other websites - maybe you should look at putting more detailed information on your website to save customers sourcing this information from elsewhere and… Read Full Review

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