written by TTorres on 01/12/2017
I ordered a pair of shoes for my husband's birthday. They did take a bit to arrive but they had told me it would be to 3 weeks for delivery as they were custom made. When we received the shoes they did not fit. I emailed them to ask them about their exchange policy and they replied to me within 4 hours on Thanksgiving Day. They are exchanging the shoes for a larger size and have told me not to worry about sending back the smaller shoes. They have been staying in contact with me every few days via email letting me know the status of my order. The customer service is wonderful I just hope that the new shoes are going to fit. I order the Benz high top star trek theme shoes. I was very worried as the product came from China and I wasn't certain on how much the shipping would cost me to send the shoes back.
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