Don't bother

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Woolworths - www.woolworths.co.uk
★☆☆☆☆
1.4
From 135 reviews
13.0% of users recommend this

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Chase543234's review of Woolworths - www.woolworths.co.uk

“Don't bother”

★☆☆☆☆

written by Chase543234 on 10/04/2013

Absolute nightmare, did read some reviews and thought I might be one of the lucky ones........

Ordered 3 items in different stages of stock, one was in stock, one was a few days for delivery and the last one was awaiting stock. Was hoping atleast one of them would be delivered within a week.

When we ordered the ottoman that was in stock we went for the next day delivery, a week later we still haven't received it. The wardrobe was supposed to be delivered monday, still haven't received it. Honestly don't know what we're supposed to do we still have not received a single item.

Everytime you phone customer support they say it should be delivered tomorrow, you phone tomorrow and get told it will be delivered tomorrow etc.... they honestly don't know what's going on.

The online status check is a joke, we didn't receive any status updates from monday to wednesday, then on wednesday we got a status update for monday night at 22:00hrs saying it's being dispatched to our house address, the status update was only two days late and completely wrong.

Honestly bought loads of stuff online and not once have I had problems like this, company is a complete joke and the most unprofessional I have ever had the misfortune of dealing with.

We'll have to cancel our order and go somewhere else.

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Woolworths_Representative's Response to Chase543234's Review

Written on: 26/04/2013

Hi Chase543234,

We're sorry that you have experienced a delay.

All of out delivery dates that we specify are expected and not guaranteed as there are some factors that are out of our control.

If you are still waiting for the delivery then please email us at [email protected] putting 'delivery' in the subject field and we'll chase this for you.

Once again, we do apologise for the delay and appreciate your comments and we'll be sure to pass on this feedback.

Many Thanks

Lizzie
Woolies Help.

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