The worst Customer Service I have ever experienced

Horrendous company

Horrendous company, worst Customer Service ever experienced!!!
Childs bed fell apart after 7 months. Sent independent inspector who declared it dangerous and confirmed he did not know why it had happened but that part was available and needed replacing. Very then bill us for inspection stating that fault was not a manufacturers fault. Refused to advise why fault had happened and refused to let us see report. Continued to chase for payment for inspection. Then backed down and said repair would happen. Part still not received. My husband works long hours and is not available during the day although he has 3 times phoned and given authorisation for me (his wife) to handle complaint they will not speak to me without him being here, apparently they require written authorisation which considering we sent formal complaint 4 weeks ago and they still have not had the courtesy to reply I am not going to waste my time writing any more letters. 2.5 months my 3 yr old son has now been without a bed!!! DO NOT BUY FROM THIS COMPANY as if anything goes wrong they will do everything they can to avoid honouring the guarantee. Staff are rude and condescending and show no willing to help.