Terrible Customer Service

I ordered items on Friday and realised the address was wrong for delivery. I contacted Very on their chat service on Saturday morning to change the address. I was told by the agent on chat that I could change my delivery address as it had not yet left the warehouse. I got this changed and the agent said this was all sorted and would be delivered to the new address I chose. I received an email and a slip today to say I'd missed my delivery at my HOME address and was left with my neighbour. I did not give permission for my item to be left with me neighbour and we have an ongoing issue with my neighbour. So I contacted Very to find out why it was delivered to my home address. I was told they had no idea and there was nothing I can do. Normally this is not an issue, however this neighbour has caused no end of problems as I'm sure people can relate to and I know I will NOT get that delivery and Very will do absolutely nothing to help me. Complete waste of time and their service is crap!! Steer clear of Very!!