Poor ecommerce experience

Click here if this is your business
Very www.very.co.uk
★☆☆☆☆
1.3
From 678 reviews
7.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Very www.very.co.uk

“Poor ecommerce experience”

★☆☆☆☆

written by on 31/10/2013

Website very unintuitive.Delivery options not made clear during checkout. Found it difficult to pay for item rather than signing up for Very account. Paid for next day delivery to be told after placing order that item might not be delivered for 28 days. Informed Very of cancellation but they were unable to refund my card. They stopped replying to emails at this point. Ended up accepting order when it arrived so that I didn't have to deal with them again. Customer services were polite and helpful when they replied but they didn't seem to be able to cancel my order as requested.
It should have been made clear before purchase that the item wasn't in stock for next day dispatch and that free collect+ wasn't available with that item. When order arrived there was no returns label or receipt so not sure how I would have returned it (supposedly free returns).

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account