After Sales Service Sucks

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boutells's review of True Shopping


“After Sales Service Sucks”

Written on: 19/06/2013 by boutells (1 review written)

I bought a multifunctional strimmer from them last August. It ceased to work properly 3 weeks ago and trying to get them to deal with it has proven extremely difficult notwithstanding it is still under warranty.

When I rang there was only one person able to respond who was in the warehouse and would call me back. He never did on the first second and third calls.

On the fourth call, the operator said she would arrange for a pickup (why didn't they agree to that on the first call?).

The pickup didn't come on the agreed day but a day later.

I rang yesterday to follow up but the mysterious person who was the only one who could respond "was in the warehouse" and would call me back. He didn't.

I rang again and Mr. Mysterious was not in today so no one could tell me what was happening.

In the meantime my grass is growing exponentially and I have no way of cutting a lot of it.

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