Item: QVC UK www.qvcuk.com
Rating: 1

gaynor13's review of QVC UK www.qvcuk.com

“Account closed after 20 year's”

★☆☆☆☆

written by gaynor13 on 05/10/2015

I'm registered disabled have mobility issues and as such do not shop for clothes as it's a nightmare in fitting rooms.
I treated Q.V.C as an on-line department store, ordering a number of items to try on at home as you would in a department store.Then returning what didn't fit or suit me after all there's a 30 day money back guarantee - no wrong apparently i sent back to much.The presenter's encourages you to try the clothes, if your not happy send it back for a full refund. If the company don't want these returns, should they not state this at the point of ordering.
Over the year's i must have spent quite a bit of money i bought all my beauty products with them not to mention Christmas and birthday present's. All my clothing.
I rang the department concerned and, explained cause of disabilities i probably ordered more than most people - being housebound then surely i would return more.
My account remainsclosed they didn't careabout my circumstances.
They should state their policy on return's more clearly - i.e don't order to much cause we don't want you to return it.

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Shopdirect's Response to gaynor13's Review

Written on: 06/10/2015

same thing happened to me. They do betray their customers for sure.
Best off without.

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Gaynor13's reply to Shopdirect's Comment

Written on: 06/10/2015

Yes your right - best off without them.
Thanks for comments.

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Shopdirect's reply to Gaynor13's Comment

Written on: 20/12/2015

Thanks. We owe it to the public to inform them.
buyer power!

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Yorkrose84's Response to gaynor13's Review

Written on: 08/08/2016

This does annoy, as I my mother had the exact same issue, she is confined to a wheelchair and whilst she can 'sort of' move, clothes shopping is a nightmare (she is a larger lady also), she decided to do as you do and use it as an online 'changing room', she even telephone customer services and explained the situation as she know she may be breaching some sort of 'unwritten rule', but when she did phone customer services she was just re-iterated the 30 day money back guarantee. Assured (so she thought), she carried on, however 6 months down the line, her account was closed. She received a letter that basically stated that as she was not happy with the products and the cost of sending items back only for them to be returned was costing the business [QVC] to much, so I am sorry to say that we have had to terminate your account. She was mortified, my mother being my mother took the case to the ombudsman, where she got the a copy of the 'unwritten rule', and in there it stated that if a certain % of clothes were sent back then yes the account would be terminated. Apparently though this is the case on all websites. So it is a case of DSR user beware, as yes you can execute the DSR terms but only to a point, which I believe is different for each company.

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Gaynor13's reply to Yorkrose84's Comment

Written on: 08/08/2016

Thanks you for your comments .Thought I was the ONLY one this happened too.

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Account closed after 20 year's

Customer Service

Quality of website

Value For Money

gaynor13's review of QVC UK www.qvcuk.com