3.5 / 5
64% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

JANEVANS02's review of Pluck Point www.pluckpoint.com



Written on: 25/08/2014 by JANEVANS02 (1 review written)

Purchased Igloo Maxcold 62 Island Breeze Cooler Box and got slow delivery, badly packed so damaged on arrival I contacted them by email sent them photos of damage at their request eventually was met with rude response and refusal to replace item with undamaged one only offered a refund but I wanted the item advertised in the condition and price stated and having read other reviews people who had returned items for refund had trouble getting their money back.

Have checked reviews since my purchase and discover many people have had the same rude response about their purchases.

Having written a review on Trust Pilot they placed a response to my review saying "We offered you Free of charge collection and full refund on an item, but you was after discount / compensation which we do not offer" I replied saying I did not want discount or compensation I wanted the item I paid for in perfect condition and as previous reviewers have stated they returned goods to you but had trouble getting their money back I did not want to end up with no cool box and no refund had you offered to replace the item with an undamaged one I would have accepted.

Needless to say no response from them regarding providing item as advertised.


  • Igloo Maxcold 62 Cool Box

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0