Appalling service. Be warned !

Click here if this is your business
★★★☆☆
3.2 / 5
56% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of House of Fraser www.houseoffraser.co.uk

★☆☆☆☆

“Appalling service. Be warned !”

Written on: 26/10/2012

I purchased a discontinued item online and was sent a different item.
When I explained the problem via email they replied with a spam email stating "return item...blah blah".
I replied and asked if soemone can locate the missing item as it isn't available to order any longer as I purchased the last one.
The reply I received was the usual "return item via..blah".
I realised I was not dealing with a reputable company as I thought I was.
Just a usual run of the mill grabby uncaring company.
So, beware if they cause problems with our order as they are not willing nor bothered to correct it.
I won't use this company again and I bet all my blog followers won't either :)

  • Makeup

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0