Tried to cancel my order 20 minutes after I placed it. I purchased it through Sears. Nothing on the Sears website worked. Followed the contact seller prompts and left a message requesting the cancel, I hit enter then the reply was that they will get back to me in two days. I called Sears and they gave me the company phone number. The voice mail said the google subscriber was not available. They did not identify the company. I have no idea what is going on with this order.

I ordered Kenwood KFC-6972IE 450 Watt 6x9 4 way speakers from Sears. ErgodE filled that order. What I received was Kenwood KFC-6985PS speakers instead. I requested a return form. I got a major runaround plus I was expected to pay all shipping cost. I checked the Kenwood website the speakers that were advertised had been discontinued years ago.  I kept the speakers because it wasn't worth the hassle and the shipping cost to send them back. This company sucks!!

Received the wrong item, got complete runaround when trying to return it. Non-responsive, poor communication, they use delay tactics and provide inaccurate information.

I ordered from one of their many websites and a week later they still haven't shipped anything. After sending 2 emails I got a response saying it would be between 1 and 3 weeks before the item shipped. They don't stock the items they sell, they wait for you to place an order then they try to find a source for what you ordered from them. Shady, shady business.

Ordered a phone with ergode using paypal. Item had not been received after almost 3 weeks, asked them to try and trace my order which they said they would do, but next thing i get a refund through paypal. Very suspicious that their stock number never changed, and the price doubled shortly after the order was placed. Won't use again.

Ordered 4 chromed hubcaps (plastic) through Sears.com not knowing it was being filled by ErgodE. Saw the Sears return policy of 30 days, did not see the ErgodE policy of 7 days. For an exterior car accessory that is ridiculous! Washed the car after 9 or so days and the chrome rubbed off one of the hubcaps so I stopped. Could not get any help from Sears (big surprise), was past the 7 days so got no initial response from ErgodE. Then they said they would put me in contact with the manufacturer, TuningPros, which they couldn't (the number belonged to a woman's home). Then they said the manufacturer was in China. Tried to negotiate to buy just 1 hubcap, but that failed. They don't really care whether they provide good customer service, they just shuffle the money overseas and take their cut and live on volume.

I ordered through Sears on 6/16/15 and was expecting the product delivered on 6/23/15 as it said on the Sears site when I looked the order up the nest day. It did not arrive. I called Sears and they said I had to contact the Vendor that they could not do anything. I did. I got the opinion that they could care less. They told me they follow mail service standards. I ask why it said the 23rd and got no answer. I asked what could be done about it and they said nothing. In my opinion they didn't really care. I will never purchase anything from that company again and would not recommend anyone else to either. Also when the product came it was in terrible shape.

I purchased an item from the site. When it arrived it was very cheap looking! When I went to return it, took them forever to respond to my request to return it. When they finally responded they told me that they were charging a 25% restocking fee?!?!?!? WTH!!!! It did not say at check out or on the receipt, it did not warn anywhere. When I tried to search for the restocking fee it was no where to be found so I figured it was buried somewhere on their website. I asked them to waive it and they told me they 'HAVE TO" charge the fee. I was so upset because there goes money down the the drain and I'm still waiting for my refund. Worst experience ever, very underhanded and deceitful practices. Shop anywhere else, not here.

I ordered an item, and they gave me a 2 week window for arrival. Two weeks after the window (a month after I ordered it), it still had not come. I called them and they looked on their computer for 1 minute and said that the item was lost in the mail. They never notified me and never would have notified me if I hadn't called. So they asked if I want to order a replacement or get a refund. So I order a replacement. SAME EXACT THING HAPPENS AGAIN. The item never comes. I called today and they said that the item had been lost again, and asked if I want to order a replacement or a refund. The guy did not apologize or seem at all concerned. I will never order anything from Ergode again.

I purchased an item from Sears. I was unaware that it was being fulfilled be ErgodE. They sent the wrong size and neither Sears nor ErgodE would exchange it. They said their policy allowed for one week returns. It was their fault and now I am stuck with an item I cannot use. Beware when shopping with Sears. I even spoke to a Sears representative because their site was not working. No one informed me I was not dealing with Sears.

When you call them, they do not answer the phone professionally. They say Hello like you are calling a friend or they answer w how can I help you. where's the rest of the greeting? A proper business greeting. you don't even know you're calling a business. They are also rude if you don't have your order #. they can look it up other ways, but give you a hard time about it and talk to you inappropriately.

I ORDERED A ORANGE SQUEEZER AND WHAT I RECEIVED WAS GARBAGE. I RECEIVED A FLIMSY CRACKED LEMON SQUEEZER. AND IT TOOK ALMOST 30 DAYS TO RECEIVE IT. AND THEY DID NOT WANT THE GARBAGE BACK WHEN I OFFERED TO RETURN IT.

Very responsive, Easy to find what I wanted

Competitive pricing, fast delivery, helpful customer service, everything as promised. will shop here again

Very knowledgeable and very patience. This company delivered what they promised.