written by on 29/02/2016
Ordered Zanussi washer dryer beginning of January 2016 -eventually came 19/2/2016 after changing delivery date 3 times Delivery was also nightmare -men unloaded machine from van without packaging then dropped the machine They advised contact Debenhams Plus and get replacement washer dryer I contacted Debenham Plus and had to send photo of damage then she told me she would order replacement which would arrive 3rd of March -when questioned she would not guarantee delivery for this date AND I WAS NOT TO USE NEW MACHINE -I requested I get my old washer dryer back and so began the nightmare -after numerous phone calls and emails -not possible
Then I found a Knight in Shining Armour -CO-OP ELECTRICAL who were cheaper and could deliver in two days WONDERFUL
Then began the farce of returning machine it had to be bubble wrapped cos arrived with no packaging -they sent bubble wrap Was supposed to be collected by Arrow XL on Wednesday 24th February but van broke down -told by head office collection now would be Saturday
ON PHONE YET AGAIN and now machine would be collected on Thursday at 7pm -hurrah that happened and the guys were very pleasant took machine away
WAITED patiently for reply from email -nothing -girl thinks she gives a good service
Phoned on Monday 29/2/16 -and yes they have record that washer dryer had been collected and they would put through refund which could take 5 days to clear
AFTER THIS EXPERIENCE I WOULD NEVER USE OR RECOMMEND THIS COMPANY TO MY WORST ENEMY
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