Still Waiting for Refund

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BHS - www.bhs.co.uk
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whoopsydaisy's review of BHS - www.bhs.co.uk

“Still Waiting for Refund”

★★☆☆☆

written by whoopsydaisy on 09/09/2011

I ordered some underwear for a wedding and was pleased with the website and delivery, however the aftercare from customer services leaves a lot to be desired!

I returned 3 items on 18 Aug and not long afterwards an email came from BHS to say that my refund was on it's way but I was surprised to see that it was for just one item. I left it a bit to see if the outstanding refund of £28 would appear but it didn't.

I emailed and did get a reply straight back stating that this was being investigated and I would get a reply withing 2 working days! Well that was the last I heard and now after 2 weeks and 3 more emails with no replies at all and a customer phone line that is next to useless because they never answer straight away and keep you hanging on forever I'm still waiting for my money!

I've now written to BHS to see if that brings any luck but I'm not holding my breath! I'm really very disappointed with the way I've been treated by BHS customer services and I'm surprised that a big company like this ignores customer queries in this way.

  • Underwear £66

    Goods purchased & cost

  • On time

    Delivery

  • Value For Money

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