Horrible customer service & order handling

★★☆☆☆
2.4
38.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Wonderland Models www.wonderlandmodels.com

“Horrible customer service and order handling”

★☆☆☆☆

written by on 04/01/2013

Horrible order handling and customer service. Ordered present for my daughter's birthday and Wonderland Models messed up dispatch so that item would be delivered too late. When I noticed their mistake, I notified the Wonderland Models customer service and people there were neither competent in dealing with my request for arranging a last minute on time delivery (which would have been possible) nor valuing giving truthful information about delivery options and other issues relating around to order. Rather, I was given a long list of false claims ranging from that they had been "snowed in" although the weather in Edinburgh was 10 degrees plus to misinformation on changing delivery options. Best avoid this with online orders.

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