Ordered a Machine to embroider webbing and He knew it was important to mess my mother was dying at the time the Girls in the shop were told what to say I later found out but he kept promising delivery and then it was lost and sending replace ments and now I ended up with a phaff which is no fit for what I want it to do

I work at a secondary school and have always have trouble in finding a reputable company capable of servicing our 19 sewing machines and 3 overlockers each year. In the past we have tried different companies and come to blows over either the work that was done, the quality of work, etc. I have now decided to look after them myself as after the last time they were sent away, they went to Sewing World. We had such trouble getting all the machines back, and waiting for parts, some of which have never arrived. Also, machines which went off with a problem, came back with the same problem as if nothing had actually been done. One machine actually had a part broken off when it arrived back. I asked for quotes for work on 3 machines which was done without agreement, and no quote was ever submitted, myself and a colleague rang them numerous times about queries, and the owner of the shop was always, either 'out' or 'using the other phone' so neither of us could speak to him, and when we were told he would ring us back he never did. This went on for months and months, and when we received their bill, it was for an extortionate amount, and there were also discrepancies with the prices for servicing we actually did manage to get. We have never paid their bill as nothing was ever settled with them. They asked for payment once, and again 18 months later. KEEP WELL AWAY. It seems to me that despite being a recommended Bernina dealer, they seem to no nothing about how to service machines.

I ordered a tailors dummy from this company in 2010, I waited 2 weeks with no delivery until calling to find out what was happening. I was told it was on its way, another week passed with no sign of it. Luckily I had paid by paypal so I immediately started a claim and after a few more weeks I was refunded...phew! But not before the shop staff tried to get me to close the case by saying they had the item ready to send. I was only about 15 miles from the shop so I told them I'd come and pick it up in person, to which they actually hung up the phone!!! A few months after that and being fairly local, I thought I'd go in and see what it was like, maybe it would be ok to buy small supplies there. Not the case. This shop was then called sewing world, more like sewing hell. I went in with the intention of buying some thread and zips, when I got there the shop was a total mess, items were strewn all over the floor, they hardly had any items in stock and when asked if there was more out the back the staff were abrupt and surly. The sewing machines on display were filthy and all over the place. From that day to this I've not forgotten how unpleasant my contact with this company was, the reason I'm writing a review now is that I'm looking to buy a new Bernina machine and 'the sewing machine shop' (new name) came up on the official Bernina stockists list. At first I didn't realise it was the same place, thank goodness I looked at street view! I am actually going to email Bernina and ask why they are associating themselves, with what can only be described as, a bunch of pikeys. I'm completely puzzled as to how on earth this shop still trades! I can only assume its because there are no other places selling machines locally and Bournemouth has the arts college, but whatever you do..... AVOID LIKE THE PLAGUE

DO NOT TRADE WITH THE COMPANY. MY ORDER 24/4/14 STIL NOT COMPLETE A YEAR LATER AND GETTING A REFUND IS IMPOSSIBLE

Still waiting for ordered items. Theyis shop is now trading under a different name. AVOID THIS SHOP COMPLETELY! Worst customer service I ever came across. I would not recommend it to anyone. Emailed and phoned several times. Most emails got ignored. The last time I was able to get hold of someone on the phone, I was told the shop had closed down and they didn't know anything about it and that I should contact my credit card company to try to get my money back. This was the same person I had spoken months before regarding same subject. AVOID!!!!!!!

Don't trust Sewing World Winton or whatever name they now trade under. 1. Janome MC11000se failed to resolve my machine issues. 2.They kept my Janome 1200 Professional Overlocker for several weeks & broke it. Broke the needle plate of my Overlocker & lied about not being able to get new one from Janome, I turned up at store unannounced to find a female staff in showroom trying to use the machine and clearly did not know how the thread the machine, I collected the machine and contacted Janome direct who sent me a new needle plate by next day delivery. 3.Sewing World ordered the wrong software upgrade costing over £300 which should have been £99, waited several weeks having been told they were out of stock at Janome, contacted Janome directly and was told Sewing World had ordered the software but not paid for it, Janome couldn't send it without payment; also the wrong software was charged for as I only required the up grade @£99 and not full version. I paid Janome direct over phone & arrive by next day delivery. 4.After several weeks of phone calls and emails to Sewing World for a full refund without any joy, I contacted Natwest fraud dept who investigated and made a refund the full amount successfully. Never, never, never use this company again whatever name they trade under.

For those of you who have lost machines or waiting for them to be returned from sewing world - take a look at gumtree - I have just seen many machines being sold from Bournemouth on gumtree can't be sure if it is sewing world selling them however they are the biggest sewing place in Bournemouth.

My wife ordered several items late October, chased late November and advised Sewing World have gone out of business, but had conveniently re-opened 2 days later under different name using same address and telephone number We where lucky as my wife ordered on-line just before website went under maintenance and so we have contacted our credit card company who have just credited the disputed amount. WILL NEVER EVR USE THEM AGAIN

I am still hoping for a good outcome to my sewing machine story, but it is looking less and less likely every day. How many times do I need to phone up to ask about my repair? On one attempt to get info I was told the engineer was working on it at 'that very moment'- but still no news 4 weeks later. Maybe I'll get a call tomorrow and I will be able to add some extra stars.....

Ordered sewing goods online, total value £8.95. Received a phone call saying that they were unable to fulfill order & that they would refer to the office for a refund. site has now been taken down, no response to emails and phone is not being answered. Don't touch this lot with a barge pole!!

They will take your money and won't have your item in stock and you will never get a refund, bad customer service. Wish I read the reviews before I ordered. Total sham!!!!

Order placed in March. never received goods as promised, numerous phone calls, strung along with lies. Still waiting for goods now, no refund recieved. Would not reccomended this shop to anyone.

After six months after the order and several e-mails, i didnt recieved the products neither my money back. 105,50 libras on trash.

I purchased some sewing machine feet, needles and embroidery scissors. Unfortunately the wrong machine feet were sent out. I called them and they said to just return them and they wold sort it out. I chased the following week, and their was a delay from supplier for feet and embroidery scissors, I asked for a refund as I explained I could not wait any longer. The refund was done and I received the machine needles promptly. Good customer service, polite and friendly. Thank you.

I purchased an overlocker back in June. The reason I chose to order from Sewing World was due to their promise of next day delivery; however in reality it took the overlocker a month to arrive. I sent several emails, all of which were ignored. I also made several phonecalls. Everytime I spoke to a member of staff they failed to apologise, and one member of staff in particular was very rude. They were unable to provide a timescale as to when the overlocker would arrive. As part of the offer, I was promised a free pair of scissors worth £30. 4 months later I am still waiting for these to arrive. I spoke to a member of staff who was very abrupt, and told me it was not their fault and I would get the scissors. Again, I emailed to find out when these would arrive and again the email has been ignored. In summary, I would not recommend this website to anyone, awful customer service!!

Goods ordered in May, only half order delivered, various excuses offered, but no goods. Asked for refund in June, never happened. Many phone calls, emails still no refund. Again various excuses. Finally after advice from Citizens Advice on legal approach, refund of £150 arrived last week. Should not have taken this long and really should have asked for interest on the money Sewing World held on to for 4 months. Ridiculous carry on, such unprofessional service, despite what their positive facebook pages say! On no account but from this company over the internet or phone because if anything goes wrong you will have a terrible time trying to get your money back.

I had an awful experience and wished I had now read all the horrific reviews before placing an order! Paid and placed for a sewing machine which said it was on next day delivery. Never turned up!! After over 2 months of constant phone calls to the shop & emails (which were never replied to) to find out where it was. I was fobbed off with lame excuses. I could have written a book on terrible excuses the amount I've heard!!! All the staff are completely useless don't be fooled by the 'nice phone voices' and I found it offensive that they could treat a customer in such a patronizing way. Finally have and requested refund. Surprise suprises this never came!!! Ended up having to get a charge back from the bank. Compete nightmare over 3 months. Never buy from this company. There are so many poor reviews and I'm sure this place will be going under soon judging by its unethical and illegal approach to trading. Money grabbers!!!!

Advoid at all costs !! They take your money, don't deliver goods and tell you lie after lie when you query your order and then never give your money back. I ended up claiming from my bank and getting the refund from them. None of my emails have been answered, my phone calls were getting ignored. This company should be closed down. Bournemouth Trading Standards need to look into this company !!! They have 1 star because I couldn't give none !!!!!

Whatever you do, DO NOT take your beloved sewing machine to Sewing World in Winton, Bournemouth. Nearly 4 months ago I took mine there to get fixed, and it was supposed to take 2 weeks. After 8 weeks of it not being fixed, I went and picked it up and took it to a trusted repairer. However, he can’t fix it because Sewing World took parts out of my machine which they didn’t need to take out, and now will not give back to me. I’ve been getting the complete runaround the whole time, been lied to, been ignored, been treated like a fool and to be quite honest, I don’t know how they are still in business with their atrocious behaviour and lack of service.

I wasn't sure about ordering from the UK to the US, but hadn't had a problem before - previous sales on eBay had gone just fine (the exchange rate is another matter, but not their fault). I had a nice email exchange with the owner. He checking on certain items whether they fit my serger, etc., then ordered. And after a few weeks, followed up with an email asking had this shipped? The next day a shipping confirmation email came. And then nothing. Four months later, nothing. No responses, nothing further. I attempted to file a complaint with PayPal, but the system kicked out an auto-reply "Account holder not responding." I have no idea where it stands, but I believe I've lost nearly $80 U.S.