Avoid at all cost!

Our company placed a order for windows and turned out we ordered the wrong size and wanted to exchange it for the correct size. Was willing to pay the restocking and freight cost, since this is a mistake on our part. I took 5 weeks of emailing them for a RMA, before I got a reply to do the exchange, in between I called the store to do the return over the phone, and willing to pay the extra fee for not doing the return via email.

I got no where with the person that answered the phone, and was told to just send in the request as a email. After 5 weeks I finally received a reply, and got their RMA Request form, reading the 'fine print' they specially state you may NOT add tracking to the package or signature confirmation to you return package, or you void the return request.

Basically, you have believe them when they tell you that they haven't received the returned items, and you have no way of proving if they lying.

My company is going back to our original vendor for our next lot of windows, we're paying an extra $5 a window but the customer service at this point is worth it. I have rarely dealt with this level of rude customer service.