written by on 06/02/2017
I have been a customer for over 7 years and used to love shopping with Deramores. The website changed and now is confusing and lacking in information. Before I was able to purchase the pattern and yarn together but am no longer able to view quantities. My orders have been getting posted in two parts with no explanation. They have been taking thee times longer than previously. When I ask a question I get a reply that the answer will be posted online. This is inconvenient as I have to then search for it. Overall, a huge drop in service and ease of use. I would like to know the yarn quantities needed and would like an explanation included if my order is incomplete.
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