Customer of 7 years has had enough.

Click here if this is your business
ebuyer www.ebuyer.com
★★★★☆
3.6
From 1632 reviews
68.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

JamesLW's review of ebuyer www.ebuyer.com

“Customer of 7 years has had enough.”

★★☆☆☆

written by JamesLW on 08/01/2013

I ordered a PSU yesterday to replace a dead one on a PC. Next day delivery.

No tracking information was available this morning with raised an eyebrow. I phoned at 11am. 'oh no idea' the man responded - we will be in touch'. Phoned at 2pm, still no idea what happened, so I cancelled the order.

Bought same item from Amazon - expecting delivery tomorrow.

Next time I simply won't go back to eBuyer.

Out of curiosity, I looked at my Enotes dating back to 2005. There were 9 enotes open about next day deliveries not arriving in time.

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ebuyer.com's Response to JamesLW's Review

Written on: 09/01/2013

I apologise for the delay in your delivery and for our Customer Support Team being unable to advise you further on the whereabouts of your order.

This will be passed along as a training issue to the relevant department.

In regards to your open enotes, not all of our enotes are closed after we have responded to them unless requested by the customer. If however your enotes are open and have been awaiting a response from us since 2005, please advise of your enote numbers and this can be looked into.

I am sorry to hear you will no longer be shopping with Ebuyer due to this.

Please don't hesitate to contact our Customer Support Team if you do require any future assistance.

Kind Regards

Nikki

Ebuyer Resolution Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jameslw's reply to Ebuyer.com's Comment

Written on: 10/01/2013

You missed the point entirely.

Almost every time I have ordered since 2005 I have had to contact customer service about delivery.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account