written by on 20/06/2013
I recently had a great customer service experience with Zeriva.com. I was in need of some switches for my companies environment and needed some assistance in making sure that I had picked out the right ones for our environment, so when visiting Zeriva's website, I clicked on the Chat feature they offered and was greeted by a representative from the company that offered to assist me. The rep spent as much time as I needed to feel comfortable that I was getting the right product. The rep informed me that the products shipped ground from Zeriva.com would be shipped free, that they had a 15 day no hassle return if I needed it and that the product was covered by a Forever Warranty! The rep was extremely helpful and made sure that informed about all that they had to offer. The product was delivered when I was told it would, the product looked great and the rep that I have been talking about this whole time even called to ensure that I was happy with the purchase. Thank you to Scott(My rep) for all of your help, your customer service was amazing!
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