AVOID AT ALL COSTS

Click here if this is your business
Universal Gadgets eBay stores.ebay.co.uk/universalgadgets01
★☆☆☆☆
1.1
0.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

459Gibbons's review of Universal Gadgets eBay stores.ebay.co.uk/universalgadgets01

“AVOID AT ALL COSTS”

★☆☆☆☆

written by 459Gibbons on 11/10/2016

I purchased an iPhone 5c on eBay for my son for school.

The phone was unresponsive and unreliable - the screen didn't allow you to touch it or swipe properly so was basically useless.

I contacted the seller and they advised me to carry out a list of instructions to verify it was not software related. I carried these out but they did not work. I returned the phone to them and a over week later the phone came back - with the same problems.

I contacted them again and they said reboot the phone etc etc. I did all this and the phone still does not work. Now they are asking me to send it back again for their engineers to look at. What are they going to do this time that they didn't last time? My son needs his phone now for lifts etc and I don't want to be without it for over a week again.

It seems that this firm use delaying tactics so you fall outside the ebay protection period.

I have told them that I don't want the phone back but a refund or a replacement.

I am now left without a working phone with no hope of them replacing it or refunding me.

It seems that all iPhones they sell are problematic in some way.

  • iPhone 5c

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0