Item: Simply Acer - www.simplyacer.com
Rating: 1

MrKF's review of Simply Acer - www.simplyacer.com

“Will not accept a return and rude customer service”

★☆☆☆☆

written by MrKF on 02/07/2013

We ordered a 'Deal of the Week' laptop - the third one our business has ordered recently. We missed the fact it had Windows 8 and not Windows 8 pro. We called Simply Acer to arrange a return on the basis I will buy another laptop from them with a Windows Pro version. They refused and despite it being within 7 days they say this does not apply for business. That is so unhelpful and what sort of customer service is that to a business that had started to buy all its laptops from them?

Do NOT buy from Simply Acer as if things go wrong, you will get smug and rude young man at the call centre sounding like he's enjoying telling you, "That's the law, so you cannot return it"!!!

What a really poor company

£400

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Robbie56's Response to MrKF's Review

Written on: 02/07/2013

As businesses can't return under DSR, unfortunately that is the law and not just the T&C's of any individual company.

See: concluded between a supplier and a consumer (note that business to business distance selling is not caught by the Regulations);

Thought this information might be useful to yourself as I am an avid follower of your twitter page and thought this one might make you look a little silly.

Cheers

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Mslmh's Response to MrKF's Review

Written on: 02/07/2013

It is not Acers fault that you did not thoroughly investigate the product you were purchasing. You should have taken more care when ordering the product.

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Boxreturns's Response to MrKF's Review

Written on: 02/07/2013

Dear Sir, I am sorry to hear that you are not happy with the response received from one of our agents, but unfortunately DSR does not apply for business to business transactions and this is the reason that your DSR request was rejected. I apologise that you feel that you was treated in a rude manner as we do pride ourselves on the after sales and customer service which we provide.

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Mrkf's reply to Boxreturns's Comment

Written on: 02/07/2013

Dear Sir, So, what you are saying is that you put the full application of the law before the need to look after customers? So any business needing some help and good customer service will be told the above blanket response. That does not take into account good business practice and long term relationship building. As the owner of a business that supplies services to other businesses, I can honestly say that if I treated customers how Mark in your call centre (and now this bland fob off reply) has treated me, then I would not have a business. So, here's my challenge. Agree to make a fair product exchange. I'll pay for the postage as long as it is reasonable and not inflated. That would be good customer service to someone who is trying to do normal business with your company. If not, then I think every business that looks at this will know to avoid trading with Simply Acer. It won't cost your business a penny and leave you with a happy customer. Go on, invest in good customer relations...I dare you...!

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Will not accept a return & rude customer service

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MrKF's review of Simply Acer - www.simplyacer.com