written by on 30/07/2013
i found out 'AFTERWARDS' once they have your MONEY, you are on your OWN,1 minute after buying your PRODUCT. there policy is never give ASSISTANCE, money backor anything else as there is no onelse to buy from !!!!!!!! well there IS,PLACE like john LEWIS, etc
As rated by our community of reviewers
D.nogan's Comment
Written on: 04/08/2013
Completely agree. Atrocious how they treat customers, I have 4 laptops insured with them on 2 separate occasions they have LOST laptops but would not admit it , they kept saying they were being seen to and was a delay, after nearly 7 weeks they admitted that they had once again " lost" our laptop and admitted it had never even left the store, we were absolutely disgusted it had only been 8 weeks earlier that they had lost the 1st one!! They were replaced upto the same value of the" lost" ones but no gestures were made in any form to try and amend the inconvenience they had caused us not once but TWICE!!! APPALLING CUSTOMER CARE!
We will NEVER purchase ANYTHING again from this company!!