Wise to avoid

Click here if this is your business
★★★★☆
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74.0% of users recommend this

  • Customer Service

  • Quality of website

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Click here if this is your business

BaronGreen410's review of PC Upgrade www.PCUpgrade.co.uk

“Wise to avoid”

★☆☆☆☆

written by BaronGreen410 on 22/10/2016

Having placed an order for a new motherboard, I was contacted four days later to be told that the item wasn't available; despite being sold on their website.

As I was pushed for time, I told them I couldn't wait for new stock to arrive, so placed an order for an alternative early in the morning - as according to their website "most Orders received and released before 3.30pm Monday through Friday will be shipped out same day" - and took advantage of their next day delivery service.

Five days later and without a delivery, I contacted sales support to enquire as to the items whereabouts. Having waited for three days without reply, I was forced to cancel the order and find a supplier who actually wants my business.

All-round poor organisation, communication and customer service.

  • £130

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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