Top-notch service, but ring before making an order!

Click here if this is your business
★★★★☆
3.9
74.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

ColdCrescent's review of PC Upgrade www.PCUpgrade.co.uk

“Top-notch service, but ring before making an order!”

★★★★☆

written by ColdCrescent on 03/09/2015

After shopping around for a discontinued motherboard to fit some spare bits and bobs a good friend of mine was donating to me, I struck across this website. Lo and behold, they have compatible motherboards! After checking the website over (looks a little dated) I went ahead with my order. Next day, after work, my housemate who was at home for the day tells me that a staff member from "PCUpgrade.co.uk" tried to contact me. It's past opening hours for now, so I ring the next morning.
My Motherboard is out-of-stock and is discontinued.
Thankfully, before my nerves start ticking over, the staff member who answered my call told me that they had very similar motherboards in, which were in stock, had almost exactly the same layout (minus one or two compromises) and was £40 cheaper.
Sweet! And ended up using the £40 difference to update my order to include a small SSD to install my OS for faster booting.
Good work, team! One Happy Customer!
Next day delivery (that arrived in the evening after my return from work) and one undamaged, fully serviceable Motherboard and SSD now sat on my desk waiting for install.

TL:DR Ring before ordering (as their website doesn't reflect what they ACTUALLY have in stock all the time).

  • AsRock Z75 Pro3 Motherboard (and one Kingstone 120GB HDD) Totalling @ £120-130

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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