6 weeks for a Desktop & counting

Click here if this is your business
★★☆☆☆
1.8 / 5
From 6 reviews
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

is0lde's review of Lenovo www.lenovo.com

★☆☆☆☆

“6 weeks for a Desktop and counting”

Written on: 13/12/2012 by is0lde (2 reviews written)

On October 11th I placed an order for a M72e Desktop, this had to be cancelled due to a revised ship date for Late November! On the 13th of November I placed another order with an estimated ship time of 2 weeks. This also had to be cancelled after a revised ship date showing mid December.

On the 25th of November I placed a third Order , that was supposed to be shipped Dec 3rd. This is now showing a delayed ship date of Dec 25th.

When I call to enquire as to the nature of the delay, no explanation can be given. When I attempt to chat on line, I have to wait over 30 mins before getting cut off. When I email websales – I am given False information – stating that my order is in production when in reality it was not in production. When I ask to email a supervisor at websales, I am told that is not possible, I can write or fax the North Carolina Office, except they have no Fax Number on file. I think their websales centre is in India - useless!

Currently my order will not be ready and delivered until Jan 2 - 4th, based on the current Order Status (6 weeks!). Bare in mind I have been trying to order this desktop since October 11th!

Very SAD when you Compare Dell and HP
On a positive Side - They accept Amazon Payments. IF you ever get your order.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0