REFUND OF NON FUNCTIONING ITEMS STILL COSTS MONEY!

Click here if this is your business
★★★☆☆
3.0 / 5
57% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Kinley1993's review of Laptops Direct www.laptopsdirect.co.uk

★☆☆☆☆

“REFUND OF NON FUNCTIONING ITEMS STILL COSTS MONEY!”

Written on: 19/01/2017 by Kinley1993 (1 review written)

A KlikR (Bluetooth to WiFi converter) Non functional item sent. Only communication with this diabolical firm is by ultra slow e message. After many unanswered messages they eventually answered. The arcane returns procedure means one has to delve within the bowels of the tracking page.
Finally they sent me a returns label after many stupid and fatuous e messages. 10 days later they accepted the item was non-functional and refunded only the amount of the product-no postage refund. I complained and have heard nothing!!!
Luckily it was only a small item so the cost was not great-however I am still out of pocket!!!
Even though they are cheap -I certainly will look elsewhere for a new laptop. Avoid these sheisters at all cost

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0