Wouldnt use again, wouldnt recommend. Problem after problem

So after sending my laptop in for trade and they try to skim me off by saying its worth £59 for an i3 intel processor 3gb ddr3 memory 250gb hd and 15.6 screen - hilarious. I asked for my laptop to be returned. I wasnt told i needed to pay for it to come back in an email, it was after 3 days of not recieving anything i thought id give them a call. I was told i had to pay £5 delivery for it to come back - great. So i pay for it to go to their company, get insulted on how much my laptop is worth then i have to pay for it to come back. AWESOME.

So i go ahead and pay the fee, told it would be shipped out and be with me yesterday, i check the process of the tracking - nope nothing in the tracking status. I call and told that its not even been shipped 'for some reason' so not only paying for my laptop to come back but it also comes back late and they wouldnt of even known if i hadn't of called. AWESOME

(Please note i probably racked up about £6 on the phone just listening to their automated woffling bloke who doesnt shut up, rather than getting you to where you need to go, nice premium number to pay on top) AWESOME.

Seriously laptopsdirect, sort your customer care out.
Also stop taking people for a ride on your trade ins.

Im an IT Technician and understand how much components are worth let a lone a working laptop. You obviously look for vulnerable people who aren't tech savy and take them to the cleaners.

As i dont have a facebook account and dont wish to reply on a facebook account ill tell you my order number in case you do actually want to take any care in my matter.

Order Number: 34501443

But im sure you wont contact me via email with any sort compensation.
Just a 'sincere' apology and a useless excuse why it wasnt sent out.

0 STARS

Stay away people, stay away.