Never again - complete & utter shower!

Well, totally baffled by any company that spends fortunes on advertising and emails me so regularly that I have set a 'junk' filter on their emails.

Having said that I was lulled into ordering some toner cartridges from them during a 'Special Offer' period that came to my attention.

Ordered and paid for them expecting delivery within a reasonable time - say 3 to 5 working days.

No such luck!

Despite doing a company check on IJT Direct and seeing a Trading Address in Somerset it appears that the toner cartridges are supplied from Hungary and are not sent out as 1 order but sent individually one colour at a time. They claim this is so that the package will fit through a letterbox.

The accompanying paperwork clearly shows that the order is not processed as one order but each colour has a different fulfillment 'Batch Number'. I cannot begin to understand why this should be - other than the supplying 3rd party doesn't have stocks of all colours available at any one time.

Within the 3 to 5 days I received the first toner cartridge - yellow. Then a black and then a magenta. No sign of the cyan.

My first email sent via their 'Contact' system using their web page has not elicited a reply. Nor indeed has my second email given rise to a reply.

So, I telephoned them on their 0800 number and after a 5 minute wait was answered by a lady who told me they used Royal Mail for deliveries and I must wait for 15 working days as that was what Royal Mail rules stated. She was not rude she just didn't seem to give a 'tinker's cuss' and certainly there was no hint of an apology.

I cannot comment on the quality of the toner cartridges because I have not been able to complete the replacement of all 4 colours.

It seems I must wait for 15 working days before taking any further action and I am concerned that Royal Mail will deny responsibility for any item posted in Hungary etc.

After 15 days I shall spend a lot of time making people aware of the trading style of IJT Direct - which, for me - has been appalling!

All of this is at odds with the stated aims shown on their website:
‘We like to consider ourselves a rare commodity… a company with absolute commitment to fulfilling or exceeding some very simple business objectives…’