Never ever any product from this company

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HP Official Store - www.shopping.hp.com
★☆☆☆☆
1.3
7.0% of users recommend this
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Nunezzy265's review of HP Official Store - www.shopping.hp.com

“Never ever any product from this company”

★☆☆☆☆

written by Nunezzy265 on 14/09/2017

I am writing this with lot of disappointment and frustration. They don’t care for the customers, No communication, No response and delay in all they do. If you ever order something from them, you are putting yourself in a big trap.
I have ordered a HP Notebook - 15-bs576tx laptop from HP shopping site on Aug 28. The expected delivery date when i entered the pin code was 4 to 5 business days. With the same expectation i had ordered the laptop and an acknowledgment has received with the status 'order processing'. After couple of days i received an update stating the delivery as on Sep 29. This is the first time i tried to reach them via the toll free number and the email, to cancel the order. Unfortunately the call was never attended and no response for the emails.

Around four days back i have received an SMS stating it is shipped and a tracking id is given. When i tried to track in fedex site, it is mentioned the tracking id is not valid. Again i tried to contact the support but no use.
After 15 days the fedex delivered the laptop. i thought of forgetting all the pains and losses which i had during those 15 days. But when i have opened the package the first thing i saw is the CRACK beside the left hinges.

i had lost many work due to the wrong promise of delivery and they did not provide an option for cancellation. No communication, no responses and at the end receiving a faulty piece of laptop.

Now the suffer is not ending. After so much difficulty, i have raised a case. They are giving an option of replacement by receiving a call in another 48 hours from service center, then inspection will happen in another 48 hours, then couple of days for processing...and if all goes well they will send the replacement, that can take another month to deliver. I have asked for a refund,. Now 24 hrs passed, no emails, no calls..still waiting for a communication.

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