Bit slow. closed phones in december?!?!

I googled PC build and this company caught my eye. They seem very professional and I must admit the final product is impressive. Took quite a long time to get here but I suppose it was December. Cant understand why they shut their phone lines and live chat from about dec 15th though. I understand you want to get work out so its all hands on deck. But customer service should be one of your biggest priorities. And that's what let me down. I had a question and sent an email to get no reply. There's a surprise!
Two of my components weren't in stock... May be the website needs updating? seem odd not having a good stock of something you would need to make the product work. Like a garage not having fuel.
I asked for a copy of nero. Still waiting a week later but at least they emailed me with a response.
Two of the 3 free games have invalid activation codes. Just sent and email explaining this. Ill update if I ever get a reply.
I wouldn't use this company again. Ive used mesh computers before and wish id stuck with them. A lot of hassle that I don't need right now.