Great Service - Good Quality Items

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Esteponacompulsivespender's review of Zara Online -


“Great Service - Good Quality Items”

Written on: 18/07/2014 by Esteponacompulsivespender (1 review written)

We live in Estepona, Spain and I ordered 4 pairs of trousers.
They arrived within 48 hours. The only criticism is that I ordered
1 x size 40 and 3 x M (medium). The size 40 was perfect but the M's were too small. (They really should standardise their sizes to numbers or letters but not both.)
As I wanted to return the M's for L's, I called their help centre in case there was a way to save them a courier charge. (Here are the M's, give me the L's as a direct swap). The lady kindly explained that it was 2 separate transactions.
I went online, requested a collection & ordered the 3 x L. They arrived within 24 hours with the new trousers and 1 day later to collect the returns. The quality & fit were excellent.
I will continue using Zara Online if this is the service I will get in the future. Well Done Zara - and their corrier service of course.

  • 4 pairs of trousers at 83 euros incl transport

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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