Great Service - Good Quality Items

Click here if this is your business
★★☆☆☆
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Esteponacompulsivespender's review of Zara Online - www.zara.com

★★★★★

“Great Service - Good Quality Items”

Written on: 18/07/2014 by Esteponacompulsivespender (1 review written)

We live in Estepona, Spain and I ordered 4 pairs of trousers.
They arrived within 48 hours. The only criticism is that I ordered
1 x size 40 and 3 x M (medium). The size 40 was perfect but the M's were too small. (They really should standardise their sizes to numbers or letters but not both.)
As I wanted to return the M's for L's, I called their help centre in case there was a way to save them a courier charge. (Here are the M's, give me the L's as a direct swap). The lady kindly explained that it was 2 separate transactions.
I went online, requested a collection & ordered the 3 x L. They arrived within 24 hours with the new trousers and 1 day later to collect the returns. The quality & fit were excellent.
I will continue using Zara Online if this is the service I will get in the future. Well Done Zara - and their corrier service of course.

  • 4 pairs of trousers at 83 euros incl transport

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0