Click here if this is your business
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

moooo's review of Zara Online -



Written on: 30/04/2013 by moooo (1 review written)

the very first online order I made they sent me an email to tell me one of my £20 items was out of stock and would refund me on my next it was christmas time i didnt chase this up and purchase d in store instead.
As I made a new order online a month later I got in touch with 'customer service' to advise them that the £20 hadnt been taken off my new order....they said the next time i place an order I can have express delivery....CHEERS...NOT!!!

So I place a NEW order like a complete MUG, and guess what?!!!! I receive someone else's biggy I'll just place a new order in the meantime and wait for them to sort a doorstep exchange.....item now OUT OF STOCK!!!!!! what a joke so so angry! I havnt contacted Zara as there lines are closed till tomorrow so will be interesting how 'Customer services' can handle this....I dont expect to be promised call back and never recieve a call back thanks

Only placed 3 orders and ALL 3 HAVE BEEN BODGED UP....nice one Zara

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0