Worst Customer service ! Will never buy again

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Jdior's review of Zara Online - www.zara.com


“Worst Customer service ! Will never buy again ”

Written on: 03/04/2013 by Jdior (1 review written)

Brought a coat costing my mum £139.99 which was a Christmas present I had it for a week and the wool pulled away checked high and low for a receipt could not find it went into the store and the sales assistant said I'm sorry we have had loads back like this I get my manger she came over and was so unfriendly and trying to throb me off that they can only give me the sale price by law when I have been into marks and spencer and returned a item and they believed my word and gave me my full price in vouchers and not the sale price I then rang head office which wanted to speak to the manger she took my phone and went off came back and slammed it into my hand I can not stress enough that this shop is dreadful for not helping there returns but will gladly take your money the manger said to me they have tried to repair these coats but the wool can not be repaired and they can't give me another one as it is end of sale but they can give me £22.50 what a joke a £139.99 is not a small amount of money I am now in war with head office crazy how they just do to care and get away with it !!!!

  • £139.99

    Goods purchased & cost

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