Dissapointing delivery service

Wool Overs - www.woolovers.com
★★★★★
4.6
From 7412 reviews
96.0% of users recommend this

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Fischer159's review of Wool Overs - www.woolovers.com

“Dissapointing delivery service”

★★☆☆☆

written by Fischer159 on 22/09/2015

I purchased a cardigan to wear for 2 weddings with 10 days notice but didn't receive the item until 5 days after the second wedding!
Apparently it was Royal Mail's fault because they didn't scan the item so it couldn't be tracked but numerous phone calls to Woolovers only ever produced the same response of 'wait another 5 days before we send a replacement'!
Thankfully the cardigan is beautiful and excellent value but the delivery service was shocking which is a shame because it has scared me from buying online from here again.
I would recommend to a friend but only if they didn't need it in a hurry.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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