Part of order missing... not much help!

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EmmaLaura92's review of TopShop www.topshop.co.uk

★★★☆☆

“Part of order missing... not much help!”

Written on: 14/01/2012 by EmmaLaura92 (1 review written)

I ordered my 2 tops (on sale from £30 to £15 each) on 11th Jan and recieved them this morning (which is quite good!) but to my surprise I only recieved one out of the 2 tops, and on the dispatch note one was listed as being "cancelled".

I called straight away and was told "I'm sorry I don't know what's happened here.." and was told the only thing I could do was reorder as they hadn't charged me for that one.

However on the site the size i ordered is now out of stock, so I ordered the larger size. I asked for free delivery which they said they would refund after they had taken the money for the new order.

Fingers crossed everything will be okay, but I can't help thinking I should have asked for some kind of voucher for the inconvenience of having to order again and in a different size :s

  • 2 Tops, £30

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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