Never risk it again

Tidebuy www.tidebuy.com
★★★★☆
4.3
85.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Anya_C's review of Tidebuy www.tidebuy.com

“Never risk it again”

★☆☆☆☆

written by Anya_C on 16/03/2013

I found Tidebuy almost a year ago and was amazed by what their site had to offer and the prices were amazing so I ordered a designer dress from them. What a big mistake. What arrived was rubbish and nothing like the picture on their web site. The sewing was bad and it had some small rips. The pictures on their site were pictures from famous designers like Jovani, La Femme, Allure and many more and Tidebuy made cheap copies of these dresses.

I contacted their customer service and after weeks of being fobbed off or ignored. I went to their Facebook page and at first they were responding but the response was telling me to contact their customer service - the very people who were ignoring my complaints. Finally, they blocked me on Facebook and I later discovered that they block anybody on Facebook who complains.

What seemed like a real bargain turned out to be an expensive mistake. I bought my next online dresses from New York Dress and from Asos. Much better. The prices on Tidebuy are amazing but I rated this site as "terrible" value for money because it was a total waste of money as the dress was only fit for the bin.

Would I recommend Tidebuy? No chance.

  • Cocktail Dress for $145

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tidebuy's Response to Anya_C's Review

Written on: 28/11/2013


Dear customer,
Firstly, thank you very much for your shopping with tidebuy, which has been honestly trading wedding dress, women fashion for years.
We want to give you our most sincere apologies for not meeting your expectations . Recently, tidebuy was blamed about the customer service, I am so sorry for it. Tidebuy team has been tried to improve.But now customer satisfaction really comes to top priority . Please contact us with your order number.
Office Hours : Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

sincerely and regards
tidebuy service team

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