Would not suggest buying from this website

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★★★★☆
3.7
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  • Customer Service

  • Quality of website

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nothappymom's review of Talk About Prom - www.talkaboutprom.com

“Would not suggest buying from this website”

★☆☆☆☆

written by nothappymom on 04/09/2011

I bought a dress for my daughter for homecoming, it arrived on time but was too big. The bottom of the dress also was uneven and looked like a sack when my daughter put it on. Their website states that if the dress is too big or too small you can get a 100% refund. This is not true unless you are willing to send the dress back to China where it came from and they measure it to prove that it was their mistake. It would cost almost the price of the dress to send it back. I was on the internet with their customer service for 2 1/2 hours trying to get my money back. I sent them pictures of the dress and how it did not fit, to which they wanted more pictures with me measuring the dress so that they could see if they measured wrong or if I sent them the wrong measurements. They're website has a New York phone number but you don't get New York. They are only willing to give me 50% of the cost of the dress and told me I should have it altered. Now I have to wait to see if I will really get my money. Please don't buy from this website, if you do you are taking a big risk.

  • Homecoming Dress

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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Talkaboutpromdidiane's Response to nothappymom's Review

Written on: 16/04/2012

Dear Customer
Please accept my most sincere apology on behalf of Talkaboutprom.com.
I'm sorry to hear your daughter got the wrong fit for the dress you ordered
It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.
We very much appreciate your feedback as it helps us work on improving our service and products.
Best Wishes,
TalkaboutpromDidiane

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Vponsaleemily's Response to nothappymom's Review

Written on: 16/04/2012

Dear Customer
Please accept my most sincere apology on behalf of Vponsale.com.
I'm sorry to hear your daughter got the wrong fit for the dress you ordered
It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.
We very much appreciate your feedback as it helps us work on improving our service and products.
Best Wishes,
VponsaleEmily

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