Still waiting for a refund six months after purchase

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edmoloney's review of Surplus and Adventure - www.surplusandadventure.com

★☆☆☆☆

“Still waiting for a refund six months after purchase”

Written on: 06/03/2013 by edmoloney (1 review written)

Ordered a watch in August 2012 for a holiday. Missed start of holiday. Waited until New Year for delivery. Asked for refund in January. Still waiting in March. Next step will be to ask VISA for a charge-back to my payment. But this is a major faff over a fairly small purchase. Also of note, their admin dept is very polite and prompt in delivering its excuses - invariably their suppliers' fault. This is clearly part of their 'flatter and forget' business model. Go elsewhere, dear internet shopper. This outfit are a shambles.

  • PRO-TEX Military Watch £51.90

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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