written by MichellefromBournemouth on 06/01/2015
I've brought 4 pairs of boots ranging from £25 - £87.99 and I needed to return 2 due to being unsuitable, the paperwork I received for both boots was the same I contacted surfdome who quickly got back to me assuring returning them with a cover note will be fine which I did, when I got to the collect plus store both boots scanned as the same item which I queried and the store person said it will be fine and I thought no more of it until I didn't receive a refund, I chased this up with surfdome and they refunded one pair of boots at £87.99 but not the other costing £79.99! I've opened a paypal claim and am still going through the process with surfdome but I'm not holding out much hope due to the dodgy paperwork it looks like I didn't return the boots.
I so wish I had read the reviews on sites first I feel this will be my costly mistake.
As rated by our community of reviewers